When I first started Purlem I remember saying -
I hope people know that when they cancel I take it personally!
Now, of course I was just trying to be funny, but there was definitely some truth in the statement. Purlem is my baby, and when somebody cancelled their account, I couldn’t help but to feel a little rejected.
Eventually I had to understand that canceling users are inevitable. In fact the pay-as-you-go model that Purlem has is beneficial for people that have changing needs for a PURL application. They can upgrade, downgrade, and cancel whenever – and it is one of the reasons they decided to go with Purlem in the first place.
It’s always a pleasant surprise when I get an email from a user after they cancel their account. Below are some of these emails I have received recently.
Thank you to everybody that has sent a personal cancellation email – it helps to deal with the loss
Just wanted to drop you a line because I just canceled my Purlem accounts. I wanted to let you know that it’s not a reflection on my satisfaction with Purlem; in fact, I was very satisfied with your product and service and would use it again (if there’s a need) and recommend it to others.
I just wanted to say thank you for a great service. I will be back in a short amount of time to use your services !
Thank you for good support and guidance during this period of time.
I will highly recommend purlem to anyone in need of a solution such as yours. Great value and prompt service.
I love how super simple the setup is and it will have a fit for some of our clients for certain.
I’ve been pulled to another project and didn’t want to bill the client for something they weren’t going to use just yet.
PURLEM has been a Great Service, I would not have ever offered PURLS to our clients if PURLEM was not available. Currently, I just don’t have time to offer this to our clients due to the complexity of these print/purl orders and the resources required. Truly been a pleasure to work with you Marty!
P.S you should do something about better marketing your services as I never heard of you before and think this has a tremendous potential if more people knew about it.
Your service is awesome. We just are not using it right now. I will reopen in a few months when we have a handle on everything.
I have cancelled our Purlem-account today.
Just wanted to tell you, that I have been very pleased with your help and service.
We need a break to consider our “marketing strategies”, but if they include the use of PURLs in the future, we will definitely come back again.
Our purl campaign ended this month and our customer was pleased with the functionality. While they hoped for a better response rate to the mailing the feature and function set worked well. I will definitely recommend using your software again on our next purl campaign, just not sure when that will happen.
By the way, I’m sorry I had to cancel. The client I thought was going to use your system decided to bail out on using Purls. As soon as I find another client who is interested in PURLs, I should renew.
I’m very satisfied with Purlem so far. I will recommend the service to my customers.
I’m a freelance web developer and I do not need the service for myself. I will be back .-)
Your system works great, but it wasn’t meant to be for me right now.
Thanks for all your great support. I will highly recommend you to others and will write a review of the software to post on my site (and possibly elsewhere).
Canceled, not mad or anything at all like that. The mail house we use gave us an offer we couldn’t refuse if we use their PURLs so we are going to give it shot. If it doesn’t pan out, we will be back, I like your system Marty. Just wanted to know that and more than anything, I appreciate your hands on approach in helping us.