The day after I wrote a post about The Best and Worst of Entrepreneurship, I have one of those days. Like I mentioned in that post, the worst part of being a single founder is the fact that the computer is glued to my side at all times. Today I had a little golf outing with my wife and grandfather. (Yes, that is my computer riding in the back of the cart). I think I broke golf’s #1 rule – but as I explained to the guys, it was only in case of emergency.
We’ll luck has it that emergency hit. TWICE! So while I am waiting to tee off, I break out my computer, teather to my iPhone for Internet and try to quickly address the issues. I hear my grandfather yelling “Let’s go!” in the background. Oh, I guess it’s my turn to tee off.
Sometimes I wonder just how urgent these issues really are. What if I didn’t address them for a few hours. Would that really matter. I think I need to become better at prioritizing my responses, and not feel like I need to jump every time a minor request comes through. On the other hand, I credit customer support as a large part of Purlem’s success so far. In these cases today, I would say that in these cases today, the immediate responses did really matter.
I guess it is just one of those things I’ll have to deal with until the Purlem Team begins to grow.